Refund policy

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase may be required.

To request a return, contact us at aurevan.store@gmail.com. If your return is approved, we will provide the applicable return address and return instructions. Please do not send products back without prior authorization.

Damaged, defective or incorrect items
Please contact us as soon as possible if your order arrives damaged, defective, incorrect, or not as described. We may request photos so we can review the issue and arrange an appropriate solution.

Return shipping
Return shipping costs may be the customer's responsibility unless the item is damaged, defective, incorrect, or not as described. Any applicable return instructions will be provided after your request is reviewed.

Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For any return questions, contact aurevan.store@gmail.com.